MPS Destinations,

BAGGAGE SHIPPING

HOUSEHOLD SHIPPING

VEHICLE SHIPPING

STORAGE SERVICES

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CUSTOMER FEEDBACK FORM

Forename (s):

Surname:

Adress:

Destination:

Job No:

How did you hear about us?

Friends & Family

Televison:

Radio:

Newspaper:

Travel Agents:

Other:

What Service did you use with MPS ?:

Baggage shipping :

Household shipping :

Motor vehicle shipping:

When you first contacted MPS offices how helpful was the customer services representative?

Extremely helpful:

Very helpful:

Satisfactory:

Did not contact office:

Poor:

If you did not contact the office and went via our website, do you feel that our response to your enquiry was:

Very Fast:

Satisfactory:

Slow:

Don't know

Did you find the website user friendly?

Yes:

No:

Were you able to find what you wanted over the website quickly?

Yes

No:

When you used our shipping methods were our services completed to your satisfaction, whether you came to the office or we came to your home?

Yes:

No:

Staff appearance:

Excellent:

Satisfactory:

Poor:

Helpfulness:

Excellent:

Satisfactory:

Poor:

Handling of your goods during packing:

Excellent:

Satisfactory:

Poor:

Handling of your goods during loading:

Excellent:

Satisfactory:

Poor:

Closure of sale:

Excellent:

Satisfactory:

Poor:

Did the delivery of your goods reach within the time quoted?

Yes:

No:

If no, how late was the delivery?

Very Late:

Late by a few days:

Late by a few weeks:

Did not arrive:

How would you rate our overall performance and services?

Excellent:

Good:

Satisfactory:

Poor:

Would you use MPS again?

Definitely Yes:

Maybe:

Definitely No:

If you have any further comments on our service, please fill free to let us know by filling in the suggestions box.

Thank you for taking the time to fill in the feedback form, we can assure you of our best attention at all times.